Wednesday, July 13, 2005

My work life

I work at a company that makes dental practice management software, among other dental and medical products. I've been here for about a year and 8 months now. Although it can be frustrating at times, it's a really great job. I don't think I've ever had a job that wasn't frustrating at times, so I can't really complain about this one. I started out doing technical support in one department and I was there for about 5 months. I then moved to another support department and was there for about 3 months. After that I moved to another department that supports "high tech" products, such as digital x-ray equipment and software. After 6 months there, I got a position in our training department as the "In-House Training Specialist." They like to add the word "Specialist" to job titles in this place. I am the person that trains new employees on how to use the software before they start doing tech support on the phones. It's a pretty good gig. Training groups last about 2 weeks long, and that time usually goes by very quickly for me. Our support departments would be considered call centers, so we have some weird things happen here that probably happen in most call centers. For example; we started a new training group this past Monday. There were 12 technicians in this group, which is the biggest group I've trained so far. As of Tuesday morning, we have 11 people left. One girl didn't show up after the first day. Odd? I think so. The first day isn't all that difficult. They essentially spend the first half of the day with HR, filling out forms and watching videos about harassment in the workplace. The second half of the day, I spend a little time getting to know them. Then we start learning some pretty simple things, like the basics of using Windows. This is pretty simple stuff and most people get bored because everyone knows the basics of using a computer and Windows. If you don't, you shouldn't be allowed on the internet and you probably shouldn't be allowed to own a computer either. There's really no excuse. But anyway, we don't do anything that difficult on the first day. As of right now, nobody knows what happened to this girl. She just decided to stop coming, I guess. The temp agency that she was hired through hasn't heard from her either. I always wonder what made them go through all the trouble of finding a job, going to the interviews, filling out all the paperwork and then made them stop going to work after the first day. I had a similar situation in my last training group, but this girl went the entire two weeks of training before she decided not to come back after lunch one day. I don't understand it. Were they shocked when they found out it was a job and that they would have to work or something? I'm not sure what's going on. If anyone has any insight on this phenomenon, I'd love to hear it.

P.S. I've pretty much got my blog template the way I like it. If there are any quirks that you run into, let me know so I can fix them. Thanks.

4 comments:

Maggie said...

How come this isn't funny? You're a funny guy. I was excited to come on your blog and read something funny, but nothing. Just mushy stuff about your snookie-pookie-bunnie-pie.

shafnitz said...

I'm just getting started... Give me some time... I'm sure I'll have some funny stories soon.

Katie said...

Ditto on Maggie's comment

shafnitz said...

Gosh! Give me a chance. I'll try harder, I promise!